- Useful Info
- Useful Info
- Pre-contractual gas supply questionnaire
- Standard Commercial Offer for Natural Gas Supply
- LAW No. 123/2012 Electrical energy and natural gas
- Natural Gas Law
- ANRE Order 37/2007 on natural gas supply
- Procedure for solving petitions / complaints
- Complaints Registration Form
- Categories of complaints received from final customers
- Natural Gas supplier change
- Audiences / solving petitions / complaints
- The framework procedure developed by ANRE for solving the complaints of the final clients
- Info consumers
- The natural gas consumer’s right to be informed
- The natural gas consumer’s rights and obligations
- Natural Gas supplier’s rights and obligations
- Contract Model
- Obligation to carry out the inspection / verification of the natural gas installation
- Energy efficiency measures
- Performance standard 2017
Pre-contractual gas supply questionnaire
Standard Commercial Offer for Natural Gas Supply
LAW No. 123/2012 Electrical energy and natural gas
Natural Gas Law
ANRE Order 37/2007 on natural gas supply
Anexa 1 Anexa 2 Anexa 3 Anexa 4 Anexa 5 Procedura interna privind solutionarea plangerilor Raportare – ANEXA Nr 3 – Structura plangerilor in functie de modul de preluare si tipul clientului final Raportare – ANEXA Nr 4 – Structura plangerilor in functie de categorie concluzia analizei si repectarea termenului legal Raportare – Anexa Nr 5 – Sinteza modului de solutiinare si masurile corective aferente
Complaints Registration Form
Categories of complaints received from final customers
Natural Gas supplier change Stages of supplier change “A new business relationship can be a simple solution, it does not have to become a new business issue” – Managing Partner NEXT POWER
- Transmission of NEXT POWER offer within 5 working days of receipt of the completed pre-contractual analysis form because the efficiency is important for our new business
- Accepting NEXT POWER offer;
- Negotiation of the gas supply contract;
- Signing the gas contract with NEXT POWER;
- Submitting a notice of termination of the contract with the current supplier, at least 21 days before the proposed date for the change;
- The entry into force of the contract signed with NEXT POWER on the supply of natural gas to the point of consumption.
NEXT POWER will assist the consumer throughout the process of changing the vendor’s relationship because the relationship with the customer matters. Changing the natural gas supplier DOES NOT involve costs on the part of the consumer. Only a little attention is needed to discover a source of unexploited profit. The supplier is the legal person holding the supply license issued by the National Regulatory Authority for Natural Gas, which carries out the sale and purchase of natural gas. Under the supply license, it can sell natural gas to any eligible consumer, regardless of where they are operating (where the place of consumption is located).
- In order to change the natural gas supplier, you must go through the following steps: Complete with the new supplier the natural gas supply contract that will come into force at a later date, depending on your ability.
- Notice to your current supplier your intention to unilaterally terminate the contract with it, starting with the date of entry into force of the contract with the new supplier. Make this notification, respecting the notice period stipulated in the contract in which you are a party, concluded with the current supplier.
- Ensure that you have fulfilled all payment obligations with your current supplier until the unilateral termination becomes effective.
- Ask both the current supplier and the new supplier to determine the meter’s index on the day the supplier changes, ensuring that there will be no misunderstanding about the quantities contained in the last invoice issued by the current vendor, namely the first invoice issued by the new provider.
Audiences / solving petitions / complaints Audiences programme: Friday, between 10:00-12:00 person in charge: Andrei Toma – General Manager
The framework procedure developed by ANRE for solving the complaints of the final clients
The right to information of the natural gas consumer Dear customer, By law, you have the right to be informed, in your relationship with S.C. Next Power S.R.L. You have the right to request and receive, free of charge, a copy of the supply contract and the standard service provision conditions, as applicable, before signing the supply contract. Prior to signing the supply contract, S.C. Next Power S.R.L. has the obligation to provide you with the following information in writing: – The steps and documents required for the conclusion of a supply contract; – Standard offers which you can choose, as the case may be; – The contract corresponding to the offer chosen, as the case may be; – Prices and tariffs. Check before signing if the contract includes at least the following information: – The identity and address of the supplier, – The service provided, the levels of service quality offered and continuity in the supply, as well as the start date of the contract; – The price/tariff applicable; – The duration of the contract, the conditions for renewal /extension of the contract and temporary interruption of the electricity/natural gas supply, the right to terminate the contract unilaterally; – Compensation and the applicable repayment fee in case of non-observance of the contract service quality levels, as the case may be; – The penalties you have to pay if you do not comply with the contractual provisions. Your S.C. Next Power S.R.L.has the obligation to provide, on request, a printed extract of the procedure for registration, investigation and settlement of petitions received from consumers. Your S.C. Next Power S.R.L.is required to inform you of any changes in the prices, billing, receipt or other terms of the contract, in a timely and transparent manner, in a transparent and understandable way. If you do not agree with the announced changes, you have the right to renounce the contract without paying any compensation, in compliance with the applicable contractual and legal provisions. If your right to be informed is violated, you can contact the National Regulatory Authority for Energy – ANRE.
The natural gas consumer’s rights and obligations
- The consumer has the following rights:
- a) To be supplied with natural gas in accordance with the provisions of the supply contract;
- b) Require the supplier to interrupt natural gas supply;
- c) Request the replacement of the measuring equipment, at its expense, in accordance with the legal provisions in force;
- d) To transmit the index of the measuring equipment, determined monthly by self-certification, under the terms and conditions specified by the supplier;
- e) Require modification of the supply schedule provided in the supply contract, at least 2 days prior to the day/week for which the change is requested; The modifications may be agreed by the parties within one day of the request;
- f) To have access to the meters for settlement which are not on its property, in the presence of the authorized personnel of the natural gas distribution system operator/supplier;
- g) Request and receive from the supplier/system operator all relevant consumption data for the last 5 years, without incurring additional costs for the service;
- h) To opt for the standard supply offer of natural gas;
- i) Require the system supplier/operator to modify and complete the contract with them when new elements appear or consider necessary to detail or supplement contractual clauses in accordance with the legal provisions in force;
- j) Be duly notified of any intention to change the contract and be informed at the time of the notification of the right to terminate the contract if it does not accept the new conditions;
- k) Require the system supplier/operator to take action to remedy the malfunctions;
- l) To request and receive the penalties incurred by the supplier/system operator for failing to comply with the provisions of the performance standards;
- m) Be provided with at least two payment options to enable them to meet their obligations to pay the invoice provided for in the contract;
- n) Change supplier free of charge, subject to contractual terms, within 3 weeks of the request;
- o) Receive a final liquidation settlement after the change of natural gas supplier within 6 weeks of the change of supplier;
- p) All other rights correlated to the supplier’s obligations.
- The natural gas consumer has the following obligations:
- a) To pay in full and on time the invoice issued by the supplier, representing the value of the natural gas supply service, as well as, where appropriate, the related late payments;
- b) The final customers are obliged to pay the invoices representing the value of the services rendered by the supplier/system operator, within the term and under the conditions stipulated in the contract concluded with them.
- c) To use only the appliances that complies with the requirements of the legislation in force and not to perform unauthorized interventions on the appliances and installations for the use of natural gas;
- d) Not to resell the contracted natural gas;
- e) To bear the expenses related to the metrological verification of the measuring equipment owned by them, including the necessary repairs in the accuracy class;
- f) To immediately notify the supplier of any failure they find in the operation of the measuring equipment and to ensure the access of the system operator to it;
- g) Allow access to read the index of the measuring equipment at any time during the course of the contract if the measuring equipment is the property of the consumer;
- h) Notify the supplier of any change in his identification data provided for in the supply contract.
- i) For non-fulfillment of the contractual obligations other than the payment obligation of the final customer, the defaulting party pays the other party damages up to the full coverage of the damage caused, according to the provisions stipulated in the contract;
- j) In the case of interventions on gas supply systems, with the exception of natural gas installations, by unauthorized persons, which endanger the security of natural gas supply, the transmission/distribution operator shall be entitled to interrupt the supply in accordance with specific regulations in the field.
Natural Gas supplier’s rights and obligations
(1) The natural gas supplier shall mainly have the following obligations:
- a) To carry out natural gas supply based on commercial contracts concluded in accordance with ANRE regulations;
- b) Comply with performance standards for the supply service provided under framework contracts;
- c) To ensure the storage of natural gas, according to ANRE regulations;
- d) To conclude gas purchase contracts so as to ensure the consumption coverage for its customers;
- e) To make available to customers the relevant data on their consumption over a period of at least the last five years;
- f) Set up single points of contact to inform final customers of their rights, legislation and dispute resolution in the event of a dispute;
- g) Allow customers to effectively change their natural gas supplier within 3 weeks of the request;
- h) To provide customers with several ways to pay for the value of natural gas consumption and to allow them to opt for any of these;
- i) To pay the value of the natural gas purchased, according to the concluded contracts.
(2) The natural gas supplier shall mainly have the following rights:
- a) To collect the value of natural gas supplied, according to the contracts concluded with the customers;
- b) To collect the value of natural gas supplied under the last-resort supply regime, according to ANRE regulations;
- c) Limit and/or cease natural gas supply to customers under the conditions specified in the contracts.
Obligation to carry out the inspection / verification of the natural gas installation
Performing the verification/revision of the natural gas installation is, according to the legal provisions (Technical Norms in force NTPEE – 2008 approved by ANRE Order No. 5/2009 published in the Official Gazette no 255 bis, Part I / 16.04.2009) an obligation to customers.
According to the legal norms in force, the technical verification of the installation is used for a maximum of 2 years, and the technical inspection of the installation for a maximum of 10 years.
Revision is also mandatory in the following cases:
– not using the plant for more than 6 months;
– after any accident that may affect the installation.
If the verification/ revision service is not performed within the specified period, in order to ensure the network and the installation, the natural gas supplier S.C. NEXT POWER S.R.L. will be put in the position to apply the measures to stop natural gas supply.
In order to fulfill the legal obligations, the clients of the authorized S.C. NEXT POWER S.R.L. may choose to carry out the verification/revision service any authorized A.N.R.E. which is found on: www.anre.ro/activitati2.php?id=462
Energy efficiency measures
Energy efficiency is generally based on optimizing consumption, which involves searching for the least energy intensity, “rational use of energy” through more efficient processes and means. Energy efficiency aims at reducing the environmental, economic and social costs induced by production, transport and energy consumption.
Energy efficiency measures mean not just savings in the consumer budget but also a responsible attitude for efficient resource use. In the following we will propose some effective measures that can reduce your thermal energy costs so you enjoy comfort and warmth without the budget be affected by the gas invoice value:
Energy-efficient windows can save up to 50% of the heat lost through the windows
Insulate window joints with self-adhesive gaskets.
Thermally insulate walls, roof and windows to reduce heating costs by up to 50%
By insulating the exterior walls, you can reduce up to 25% of the heating costs
Heat losses through non-insulated spaces can account for more than 30% of the total heat loss in the cold season.
Do not heat buildings at higher temperatures than necessary.
Open the windows wide for short periods of time so that the spaces get airy and warm up faster. Heat losses are higher if you leave the windows open for long periods of time.
Insulate heat pipes especially for those which cross unheated spaces (halls, basements, and garages, warehouses) to minimize heat loss.
Prepare heating installation with authorized personnel and only after a preliminary calculation has been done, as a well-sized heating system will reduce your natural gas consumption and implicitly the value of your invoice. Ensure that radiators are not covered by curtains or other objects to prevent heat exchange between the radiator and ambient air, and ventilate the radiators as often as necessary.
The heating and air conditioning systems should not operate in the same room at the same time.
Using hot water
Set a lower DHW temperature in the boiler so that it does not need to be combined with cold water. We bring to your attention the fact that an apartment house that prepares both heat and domestic hot water, the consumption of natural gas is maximum when the hot water is prepared. Too high water temperature causes heat to be stored and discharged.
Replace thebathtubs with showers as much as possible to reduce the consumption of hot water and thus natural gas, the hot water consumption will be reduced by at least 2 times.
Ensure optimal operation of gas-consuming appliances. Ask for the support from their authorized installers for burner adjustment, checking of water filters and limescale deposits on pipes at least once a year (preferably at the beginning of the cold season) so as to avoid excessive consumption of natural gas.
Stop the gas boilers and their flame during the summer. Running out of boilers is waste. The flame of gas boilers consumes much gas. Do not proceed with boiler heating if there is no need for heat in the work areas. Some boilers continue to heat, although the thermostat or timer switch has been turned off. This is an unnecessary expense when there is no need for heat. Write down the boiler efficiency. The combustion residues cause the gas temperature to rise in the combustion ducts and cause increased heat losses. And the boiler stone formation can lead to increased gas temperature in the combustion pipes. Feed the heating system and the hot water system from different boilers. The subdivision allows the summer heating boiler to be switched off and savings made in this way.
The boiler installation must be of a size appropriate to meet the needs of the enterprise. Exploiting a larger boiler than is necessary leads to wastage of money. Consider replacing larger installations and installing a smaller boiler for periods of less heat.
High performance equipment
Replace the old non-performing boiler or stoves with a forced draft thermal plant and a firing chamber (92% efficiency) or with a condensing thermal plant (yield of approx. 98%) to achieve energy savings of up to 25% or more.
Use an ambient thermostat that controls the operation of the boiler, taking into account the temperature set in the room where it is mounted and not the radiator temperature and which results in a reduction of heating costs by up to 30%.
Install thermostatic head valves on the radiators to control the radiant heat flow in each room.
Combustion boilers are more efficient because they extract the maximum possible heat from the combustion gases.
Insulate all boilers. Uninsulated boilers lose heat, this causes extra high expenses.